Scientia said to sterilize their rollers in salt solution and it affected the rollers!

[Lino Bianchi]

Hi Sarah,

Sorry to bather you again, but I'm really upset and I'd like you to tell me what to do, please. If you cannot answer my previous mail, it doesn't matter, but please tell me what to do now with my rollers.

 

Before coming across your website and ordering the rollers you've just sent me, I bought 2 Dr. Rollers from Scientia, which are very expensive.

Their instructions on use and disinfection of the rollers are not even half as good as yours. In fact, they suggest using the sterilinzing liquid for baby bottles to disinfect the rollers after use. And so I did. I bought Milton liquid, which is sodium hypoclorite and sodium chloride, and soaked my rollers for 30 min, let them dry and put them away, as they say in the instructions.

 

Tonight I took the rollers and surprise: the washers on the sides are gone a bit green, the roller didn't roll anymore, and there were some scale like residues on the surface of the cylinder itself where the needles are. So I washed the rollers under running water and left them soak in disinfecting alcohol. In the end they went back to normal, the cylinders are rolling again, but my question is: are the rollers still usable, are the needles still good?

 

What do you suggest? I'm really upset, because it's like I wasted my money and only used the rollers once! And this just because Scientia instructions are very superficial, if not wrong!!!

I know I'll get your rollers soon, but they were meant for presents.

 

I really look forward to hearing from you.

 

Thank you very much for your help and all the advice you give us on the forum.

Lino

[SarahVaughter]

Sodium hypochlorite is corrosive to stainless steel:

https://http://www.bssa.org.uk/topics.php?article=35

Brine (which is salt water - Sodium chloride in water) attacks stainless steel as well so Milton liquid is totally unsuitable to disinfect a dermaroller with, because it will attack the stainless steel needles.

The needles would perhaps still be usable, although I suspect they're blunt now.

Scientia seems perhaps like a big company due to their successful search engine tricks, making them appear at the top of most searches for dermarolling topics, but Scientia is in fact owned by a single individual - a seemingly very immature young man from somewhere in SE Asia, based on the content of his emails to us, his illegal behavior in violating Copyright laws and the way he runs his business, and his business registration/site registrations. He has been sending us childish unsolicited emails such as "You are being watched".

He has been stealing our pictures, entire paragraphs of our text and sections of our dermarolling instructions. It has gotten so bad that we had to complain to the web host of one of his many sales websites for gross infringement of our Copyright, and that site was shut down immediately.

All I can say is: Do not buy from him (Scientia).

This person is not knowledgeable about dermaneedling. He is a very shrewd online marketeer, that's all.

Most of the dermaroller vendors out htere have no clue what they're doing, not even many large and "respectable" ones, because those (such as White Lotus) are either firmly rooted in pseudoscience instead of medicine and claim dermarolling can increase breast size etc., or they just don't have a department that does customer support (such as Dr. Roller - they make great rollers but their rollers are just a tiny fraction of the output of a huge faceless corporation so you'll have to rely on a reseller for info and support).

It seems that 99% of anyone selling trendy merchandise such as the quite novel dermaroller is a scammer in some way or another.

It is hard to compete against such internet-savvy people, except on knowledge, dedication, customer service.

But they always dominate the Internet with their army of paid spammers, their search-engine-optimization tricks, their many websites with promises of miracles etc.

They spend all their money and effort on sales, with YouTube videos and professionally designed banner ads everywhere.

They should do their homework instead and read medical literature instead of spamming forums..

We don't advertize, we don't post on forums, we are not marketing experts but we are committed to help our customers achieve results and we stand for our products and service.

We are not always perfect but in such a case as what happened with your rollers, we would immediately refund you and send you a replacement free of charge.

I'm interested what the Scientia guy replied when you asked for a refund due to his incompetent advice?

[Lino Bianchi]

Dear Sarah,

thank you for your answer.

As I said, unfortunately before coming across your website, I bumped into his .... but I finally got here, thank God ....

 

I could possibly try to ask for a refund, but I doubt he would give it to me. I expect he'd say that they do recommend using liquid for sterilizing baby bottles, but not a particular brand and maybe that not all of these liquids contain sodium chloride, and therefore it's my falt because I bought the wrong one, apart from the fact that Milton is the only liquid for baby bottles I found on the market. Unlike you, in their instructions they don't bother explaining - as you do for alcohol and isopropanol or methylated stuff - what the liquid for baby bottles should or shouldn't contain for the safety of the rollers and of people's wallet. Just tell me, is it worth trying? I'd be very happy with a refund, and would come back straight to you!

The only concern they had is that the lady I interacted with when I ordered the rollers wouldn't want to send me a 2.00 mm roller unless I could prove I was a professional. She wanted me to send her proof. But in the end, after I assured her that it was for personal use, she sent it to me.

Is there any way to check if the needles are still sharp before I throw my 2 rollers in the garbage with great sorrow? Or can you check that somehow, if so I'd send them to you.

Thank you for your time

Lino

[SarahVaughter]

You can check it by rolling. Let us know if the rollers' needles penetrate the same as they did before the mishap.

[Lino Bianchi]

ok thank you Sarah

I'll try and let you know!

Apart from the pain, which I can stand, would the needles do the job anyway even if they are not as sharp?

thank you for your answer

Lino

[SarahVaughter]

Yes because all that matters is inflicting the microinjuries.

[Lino Bianchi]

well at least that!!

if they are still effective, I'll grin and bear it

thank you so much!!!